Privacy Policy

This Privacy Policy describes how Day AI ("Day AI", the “Company” "we") handles personal information that we collect, receive, use, store, share, transfer and process through our Services, as well as through our social media, marketing activities, and other activities described in this Privacy Policy and when you use any other sites or services that link to this Privacy Policy. In addition, this statement describes the rights you may have with respect to your personal information under applicable law. Defined terms used but not otherwise defined herein have the meanings ascribed to them in our Terms of Use.

When we process data on behalf of our business customers through the Services, we act as a processor (or service provider) under our Customer’s instructions. When we collect data from visitors to our website or for our own marketing purposes, we act as a controller. This Privacy Policy describes both roles.

Day AI provides a CRM platform (“CRMx”) with AI-powered features including relationship intelligence, meeting transcription, pipeline automation, and AI agents.

Our core privacy commitments. These are the commitments our customers and their security teams ask about most often, so we state them here and repeat them in the sections that follow: (i) we do not use customer data to train artificial intelligence or machine learning models, and we will not do so — in any form, including de-identified, anonymized, aggregated and derived forms, and including data received through integrations such as Google APIs (Section 4); (ii) we do not sell personal information and do not use it for cross-context behavioral or targeted advertising (Section 3); (iii) we publish the subprocessors that may process customer data, and let you subscribe to be notified before that list changes, at day.ai/trust/subprocessors (Section 3); and (iv) we notify affected customers of a security incident within seventy-two (72) hours of becoming aware of it (Section 6).

State privacy notice at collection. See the State law privacy rights section for important information about the personal information we collect about residents of California, Colorado, Connecticut, Nevada, Texas and Virginia, and their privacy rights.

1. Personal information we collect

We collect and process personal information in the following categories: (a) Customer Platform Data: Data processed on behalf of business customers, including CRM contacts, meeting recordings, emails, and calendar data. We process this data as a processor on behalf of our Customers. (b) User Account Data: Data about individuals who use the Services on behalf of our Customers, including account administrators, billing contacts, and authorized users. (c) Website Visitor and Prospect Data: Data from visitors to our website, marketing leads, and event participants. We process this data as a controller. (d) Enrichment and Derived Data: (i) aggregated and anonymized themes, insights and patterns derived from use of the Services, which do not identify any Customer or individual and which we use to operate, secure and improve the Services and for benchmarking; and (ii) business contact and company information that we license from data providers or gather from public and third-party sources in order to make Enrichment Data available to Customers. Enrichment Data is Day AI’s own data set and is retained for as long as it remains commercially useful; it does not include a Customer’s Customer Content unless that Customer has affirmatively opted in, and it never includes data obtained from Google APIs. We do not use Enrichment and Derived Data, in any form, to train, fine-tune, calibrate or develop artificial intelligence or machine learning models. We do not attempt to re-identify de-identified or aggregated data.

We may also collect: meeting recordings (audio and video), transcription data, AI-generated summaries and insights, and voice characteristics for speaker identification purposes.

Day AI does not collect biometric identifiers or biometric information as defined under applicable state biometric privacy laws, unless Customer has specifically enabled voice identification features, in which case voiceprints may be processed solely for speaker identification. Where biometric data is processed, Day AI obtains consent through Customer’s opt-in at the account level.

Where voice identification features are enabled, Customer is responsible for obtaining consent from individuals in accordance with applicable biometric privacy laws, including the Illinois Biometric Information Privacy Act (BIPA). Day AI provides account-level and user-level opt-in controls for voice identification features.

Information you provide to us. Personal information you may provide to us through the Services or otherwise includes:

• Contact data, such as your first and last name, salutation, email addresses, phone number, billing and mailing addresses, and your professional titles and organizational affiliations.
• Profile data, such as the username and any password that you may set to establish an online account on the Services, profile photos, and any other information that you add to your account profile.
• Transaction data, such as transactions you undertake through the Services and your transaction history.
• Communications that we exchange with you, including when you contact us through the Services, social media, or otherwise.
• Marketing data, such information about your participation in any promotions and your preferences for receiving our marketing communications.
• Financial data, such as your payment card information, which is handled by our payment processors.
• User-generated content, such as profile pictures, photos, images, videos, audio recordings, emails, comments, questions, messages, information you provide or collect upon scheduling of a meeting, calendar information, and other content or information that you generate, transmit, or otherwise make available on the Services, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
• Invitee data. We offer features that help users invite their contacts to use the Services and may collect contact details about these invitees so that we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.
• Customer Data. Our Services allow our customers to create and share marketing, sales and customer service content. When our customers use our Services, they may collect personal information about you. We do not control the types of personal information that our customers may choose to collect or manage using the Services. We store our customers’ information on our service providers’ servers but process it as a processor under our customers’ instructions and in accordance with our Terms of Use, which prohibit us from using such information except as necessary to provide and operate our Services and as required by law. Our customers control and are responsible for correcting, deleting or updating the information they process using the Services and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring personal information to us for processing purposes.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise described at the time of collection.

In most cases, providing your data is voluntary (e.g., providing user-generated content, contact information to receive marketing communications, invitee data and Your User-Accessed Data). In other cases providing the information is required in order for Day AI to provide our Services, complete our contract or comply with our legal obligations (e.g., contact data, transaction data, financial data).

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

• Third-party accounts to which you choose to connect your Day AI account. For example, when you connect an email account to the Services, we will collect and process the email body information, headers (e.g., date, to, from, cc, bcc fields), metadata and settings associated with the emails in the account, including contact details in email signatures (collectively, “email metadata”).
• Enterprise customers that give us access to the email accounts of their personnel.
• Other users of the Services who choose to grant you access to information in their Day AI accounts.
• Public data, including information in government records and that individuals have made publicly accessible on the web.
• Licensed data that we obtain from data licensors to help us update and enrich information, e.g., about Day AI users’ contacts.
• Third party services, such as social media services, that you use to log into, or otherwise link to, your Day AI account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.
• We may also receive personal information from: integration partners (including CRM, calendar, and video conferencing platforms that Customers connect to the Services); data enrichment providers; and developers of third-party applications built on the Day AI platform (“Integration Apps”).

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Services, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location information such as city, state or geographic area.
• Online activity data, such as pages you viewed, how long you spent on a page, the website you visited before browsing to the Services, navigation paths between pages, information about your activity on a page, access times and duration of access, and whether you have opened our emails or clicked links within them.

Cookies and other tracking technologies. Like many online services, we use the following technologies:

• Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences and login status as they navigate a site. Cookies used on our sites include both "session cookies" that are deleted when a session ends, "persistent cookies" that remain longer, “first party” cookies that we place and “third party” cookies that our third party business partners and service providers place.
• Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We honor Global Privacy Control (GPC) signals as opt-out of sale/sharing requests where required by applicable state law. We do not respond to Do Not Track (DNT) browser signals, as there is no industry standard for compliance. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
• Web beacons, also known as pixel tags or clear GIFs, which are clear images placed in web content or HTML emails to record when a user visits a web page or interacts with an email.
• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.

Chat. We may use chat technologies provided by one or more third-party vendors that employ cookies and software code to operate the chat features you can use to communicate with us through the Services. We and such third-party vendors may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.

These cookies and other technologies may be employed for the following purposes:

• Technical operation. To allow the technical operation of the Services, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password protected areas of the Services.
• Functionality. To provide enhanced functionality and personalization on the Services.
• Analytics. These technologies help us understand how our services are performing and being used.

Google user data

If you connect the Services to a Gmail account or if you use the Gmail integration or choose to integrate any other Google Workspace application with our Services, you will be asked to give Day AI access to information from your Gmail or Google account. This Privacy Policy will apply to Google user data collected as well as to other categories of personal information. You can learn more about how we access this data via in-app notice when you connect to Gmail. By using the Gmail integration with the Services, you grant the Services access to information associated with your account, including contacts, emails, calendar, distribution lists, and subject lines. In addition, the Services will be able to read, modify, create, and send emails from your connected Gmail account. The Services will store replies, outgoing mail, incoming mail, email headers, subject line, distribution lists, aliases, time sent, and email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or financial or medical information.

Additional Limits on Use of Your Google User Data

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Deletion & Removal of Google API Data

You can disconnect and delete the connection from Day AI to the Google APIs from your account settings. This will remove the connection and all Google API object data from your account. Deletion will be completed within 24 hours of your action. If you have any questions about the deletion or removal of your Google API data, please contact us at privacy@day.ai.

Google Calendar Integration

The Services will have access to both your Google Calendar and any other calendar you access via Google in order to power the meetings tool, and allow you to associate events with contacts in your Day AI account. The Services will have the ability to: create or change your calendars, and update individual calendar events.

Google reCAPTCHA Enterprise

We may implement Google reCAPTCHA Enterprise on certain products and services to prevent malicious software from engaging in abusive activities on our website. You can learn more about data collected by Google and what this data is used for in Google’s Privacy Policy.

Additional information about Google services and products is available in Google Terms of Service.

Notwithstanding anything else in this Privacy Policy, if you provide the Services access to the following types of your Google data, the use of that data in connection with the Services will be subject to these additional restrictions:

• The Services will not use Gmail message bodies (including attachments), metadata, headers, and settings for serving advertisements.
• The Services will not allow humans to read Gmail message bodies (including attachments), metadata, headers, and settings unless we have your affirmative agreement to view specific messages, files, or other data, doing so is necessary for security purposes such as investigating a bug or abuse, doing so is necessary to comply with applicable law, or for the Services’ internal operations in accordance with applicable privacy and other jurisdictional requirements and even then only when the data have been aggregated.

2. How we use your personal information

When you use the Services, we process your personal information as a processor under the direction of our customers. Our customers, as data controllers, are responsible for determining the categories of personal information we process and the purpose of the processing and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ personal information using the Services. We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery. We may use your personal information to:

• provide, operate and improve the Services and our business.
• facilitate your invitations to contacts who you want to invite to join the Services.
• communicate with you about the Services, including by sending announcements, updates, security alerts, and support and administrative messages.
• understand your needs and interests, and personalize your experience with the Services and our communications;
• link or combine user information with personal information;
• provide automated decision making and/or profiling for some of the Services, for example by providing you with feature suggestions based on your email information or behavior inside our Services. You can limit or object to such automated decision making and/or profiling by contacting us at privacy@day.ai; and
• provide support for the Services, and respond to your requests, questions and feedback.
• (Legal Basis: Performance of Contract; Legitimate Interests)
• To provide automated and AI-powered features, including meeting transcription, relationship intelligence, and pipeline analytics. (Legal Basis: Performance of Contract)

Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
• audit our internal processes for compliance with legal and contractual requirements and internal policies.
• enforce the terms and conditions that govern the Services; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

3. How we share your personal information

• When we terminate our relationship with a service provider, we will require that they delete or anonymize your personal data within their systems.
• We do not share your personal information, unless this is necessary for the performance of our Services, for the compliance with a legal obligation, for the purpose of our legitimate interest or if you have given your consent. We may share your personal information with the following recipients:
• Day AI does not sell and has never sold your personal information as defined under the CCPA or any other applicable state privacy law. We also do not use or disclose personal information for cross-context behavioral advertising or targeted advertising.
• Service providers. Third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, customer support, email delivery, marketing, payment processing, consumer research, website analytics, cloud service providers, platform support providers and artificial intelligence service providers that provide backend support for certain Services; no service provider is permitted to use customer data to train, fine-tune or otherwise improve any model). We publish the list of subprocessors that may process customer data on our behalf — including our hosting, storage, AI and support providers — together with the processing each performs and the countries in which it is performed, at day.ai/trust/subprocessors. You may subscribe at that page to receive notice of changes to the list. We give at least thirty (30) days’ notice before a new subprocessor begins processing customer data, and our business customers may object on reasonable data-protection grounds within that period as described in our Data Processing Addendum.

Each subprocessor is assessed for security and data protection before it processes any customer data and is bound by a written agreement imposing obligations no less protective than those we undertake, including the prohibition on model training described in Section 4. Where a subprocessor must be engaged or replaced on an emergency basis to preserve the security, availability or lawfulness of the Services, we may do so before that period expires and give notice as soon as reasonably practicable.

• Payment processors. Any payment card information you use to make a purchase on the Services is collected and processed directly by our payment processors. Payment processors will use your personal information as described in their own privacy policies, so we encourage you to read them.
• Third-party platforms and social media networks. If you have enabled features or functionality that connect the Services to a third-party platform (such as by logging in to the Services using your account with the third-party, providing your API key or similar access token for the Services to a third party, or otherwise linking your account with the Services to a third party’s services), we may disclose the personal information that you authorized us to share. We do not control the third party’s use of your personal information.
• Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
• We use third-party AI service providers, including large language model providers and speech-to-text services, to power AI features of our Services. These providers are bound by data processing agreements that restrict their use of Customer data. Those agreements prohibit the provider from using customer data to train, fine-tune or improve its models, and we configure those services so that customer data is not retained by the provider beyond what is necessary to return the requested output. Our AI subprocessors are identified on the subprocessor list at day.ai/trust/subprocessors.
• Business transferees. Acquirers and other relevant participants in business transactions (or negotiations and due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in Day AI (including in connection with a bankruptcy or similar proceedings).
• Other users.
• You can choose to give other users of the Services access to your profile, contact network, strength and existence of your relationships, communication history and other user-generated content. We are not responsible for other users’ use of this information.

4. Use of Artificial Intelligence

(a) AI in the Platform. Day AI uses artificial intelligence in its core product to power features including context graph analysis, meeting transcription, pipeline automation, relationship scoring, and AI agents. These features process Customer Platform Data in Day AI’s capacity as a processor on behalf of Customers.

(b) AI on the Website. Day AI may use AI-powered tools on its website for personalization and customer support. Data collected through these tools is processed by Day AI as a controller.

(c) Third-Party AI Providers. Day AI uses categories of third-party AI providers, including large language model providers and speech-to-text services, to deliver AI features. These providers are bound by data processing agreements that restrict their processing of personal data.

(d) No AI Training on Customer Data. Day AI does not, and will not, use Customer Platform Data, Customer Content, User Account Data or any other personal information processed through the Services to train, fine-tune, calibrate, develop or otherwise improve any artificial intelligence or machine learning model, whether a Day AI model or a third-party model. This commitment applies to that data in every form — identifiable, pseudonymized, de-identified, anonymized, aggregated and derived — and to any output, insight, embedding or other data derived from it. It applies equally to all data we receive through integrations, including all data received from Google APIs (Gmail, Calendar and Drive) and from every other integration a Customer connects. Day AI contractually prohibits each third-party AI provider that processes customer data from using it for model training, and configures those services so that customer data is not retained by the provider for that purpose. Day AI uses existing, already-trained models to deliver the functionality of the Services and does not train models on customer data. Submitting customer data to an already-trained model as an input, in order to produce an output requested through the Services, is not training that model.

(e) Automated Decision-Making. Some features of the Services involve automated processing, including AI-generated recommendations, pipeline predictions, and relationship scoring. These automated outputs are provided to assist business decisions and are not intended to produce legal or similarly significant effects on individuals. Users may limit or object to automated decision-making by contacting privacy@day.ai.

(f) AI Updates. As AI technologies evolve, we may update how we use AI in our Services. Material changes will be reflected in updates to this Privacy Policy. The commitment in Section 4(d) that we do not use customer data to train, fine-tune, calibrate, develop or otherwise improve artificial intelligence or machine learning models is not subject to this Section 4(f), and we will not change it by updating this Privacy Policy.

(g) AI Act Compliance. Day AI has assessed its AI features against the requirements of the EU AI Act (Regulation (EU) 2024/1689). Day AI’s core AI features (meeting transcription, relationship intelligence, pipeline analytics) are not classified as high-risk AI systems under Annex III of the AI Act when used for their intended purposes. Customers who configure AI features for purposes that may be subject to high-risk classification (such as employment decisions or creditworthiness assessments) are responsible for conducting their own conformity assessments. Day AI provides transparency documentation for its AI features upon request.

5. Meeting Recording Consent Disclosures

The Services may include features that allow Customers to record meetings and other communications. Day AI provides in-product notification mechanisms to inform meeting participants that a recording is in progress. Customers are responsible for ensuring that their use of recording features complies with all applicable laws, including laws that require all-party consent to recording.

Meeting participants may opt out of recording through mechanisms provided in the Services. Customers may configure recording settings, including automatic recording and consent collection, through their account settings.

6. Security

Day AI maintains an information security program that includes SOC 2 Type II compliance, encryption of data at rest and in transit, role-based access controls, continuous monitoring and logging, vulnerability management and periodic penetration testing, and documented incident response procedures that are tested at least annually. We make our SOC 2 Type II report available to customers on request, subject to confidentiality obligations. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

Security incident notification. If we become aware of a security incident affecting a customer’s data — meaning a breach of our security leading to the unauthorized acquisition of, access to, use of, or disclosure of that data on systems we control or on systems controlled by a subprocessor processing that data on our behalf — we will notify the affected customer without undue delay and in any event no later than seventy-two (72) hours after we become aware of it. Our notice will describe, to the extent then known, the nature of the incident, the data affected, the likely consequences, the measures taken or proposed, and a point of contact; where all of that information is not available within seventy-two (72) hours, we will provide what is available within that period and the remainder in phases as it becomes available. We will not delay notice on the ground that our investigation is incomplete. Where we act as a controller, we will notify the competent supervisory authority without undue delay and, where feasible, within seventy-two (72) hours of becoming aware of the incident, as required by Article 33 of the GDPR. Where required by Article 34 of the GDPR or other applicable law, we will also notify affected individuals without undue delay. Unsuccessful attempts that do not compromise the security of data, such as pings, port scans and failed log-in attempts, are not security incidents. Our notification of, or response to, a security incident is not an acknowledgement of fault or liability.

7. International data transfer

We are headquartered in the United States and may use service providers that also operate in the US or in other countries outside the country in which you reside. Therefore, your personal information may be transferred to countries which may not provide for the same level of data protection as guaranteed under the applicable data protection laws of the country in which you reside (e.g., the EU GDPR). For all such transfers we ensure that these countries are either considered adequate according to the applicable data protection law (e.g., by way of an adequacy decision of the EU commission) or that appropriate safeguards are in place. We transfer personal data internationally using the following mechanisms: (i) Standard Contractual Clauses approved by the European Commission for transfers to non-adequate countries; (ii) the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs for transfers subject to UK law; (iii) the equivalent adaptations for transfers subject to Swiss law; and (iv) where and for so long as we hold an active certification, the EU-U.S. Data Privacy Framework, its UK Extension or the Swiss-U.S. Data Privacy Framework. Personal data is primarily processed in the United States. We rely on the Standard Contractual Clauses (and the UK Addendum or IDTA, and the Swiss adaptations, as applicable) as an independent transfer mechanism in every case, so that transfers remain lawful regardless of the status of any adequacy decision. We carry out transfer impact assessments for transfers of personal data out of the EEA, the United Kingdom and Switzerland, and we make the relevant assessment available to business customers on request. A copy of the Standard Contractual Clauses as executed with a Customer is available from that Customer or, on request, from privacy@day.ai.

8. Storage period

• Personal information shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
• We determine retention periods based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements. Meeting recordings are retained for the duration of the subscription term, unless otherwise configured by the Customer.
• Personal information collected for the purposes of the Company’s legitimate interests shall be retained as long as needed to fulfill such purposes. You may find specific information regarding the legitimate interests pursued by the Company within the relevant section of this Privacy Policy or by contacting the Company.
• The Company may be allowed to retain personal information for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn.
• We may retain the data for a longer period if required for compliance with a legal obligation according to applicable law (e.g., to meet tax or commercial law retention obligations) or to the extent required for establishment, exercise, or defense of legal claims.
• Once the retention period expires, the applicable personal information shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period. These are the retention and deletion periods referred to in our Data Processing Addendum, our Master Subscription Agreement and our Terms of Use. We maintain different periods for different categories of data and may adjust them as the Services change. Where an adjustment would materially extend a period in a manner adverse to a customer during that customer’s subscription term, we will give at least thirty (30) days’ prior notice. Data awaiting deletion remains encrypted and protected, and is not processed for any purpose other than secure storage and restoration.
• The following retention periods apply to the categories of personal information we process:
• Customer Platform Data (CRM contacts, email content, calendar data): Retained for the duration of the Customer’s subscription term. Upon Customer request or after termination, this data is deleted from active systems within 30 days and from backup systems within 90 days.
• Meeting Recordings and Transcriptions: Retained for the duration of the Customer’s subscription term, unless Customer configures a shorter retention period through account settings. Customers may delete individual recordings at any time.
• AI-Generated Summaries and Insights: Retained for the same period as the underlying Customer Platform Data from which they are derived. When the underlying data is deleted, associated AI-generated outputs are also deleted.
• Voiceprints and Biometric Data (where applicable): Retained only for as long as the voice identification feature is enabled by Customer. Upon disabling the feature or upon Customer request, voiceprints are deleted within 30 days.
• User Account Data (account credentials, billing information, usage logs): Retained for the duration of the account relationship plus 12 months for legitimate business purposes (billing disputes, fraud prevention, legal compliance).
• Website Visitor and Prospect Data (cookies, analytics, marketing leads): Retained for up to 24 months from the date of collection, or until the individual requests deletion, whichever occurs first.
• Enrichment and Derived Data: aggregated and anonymized themes, insights and patterns are retained in de-identified and aggregated form and may be retained indefinitely, as that data cannot be used to identify any individual. Business contact and company information that we license or gather from public and third-party sources does identify individuals, and is retained for as long as it remains commercially useful and is refreshed or deleted when we are notified that it is inaccurate or when an individual asks us to delete it.
• Google API Data: Deleted within 24 hours of Customer’s request. Upon revocation of OAuth access or account termination, Google API data is deleted within 24 hours from active systems.
• When data reaches the end of its retention period, Day AI deletes it from active systems within 30 days and from backup systems within 90 days. Deletion is performed using industry-standard secure deletion methods. Day AI may retain data beyond these periods only where required by applicable law (such as tax or commercial law retention obligations) or in connection with pending or anticipated litigation.

9. Your choices

Access or update your information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Services may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Linked third-party platforms. If you choose to connect to the Services through your social media account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

10. Other sites and services

The Services may contain links to websites and other online services operated by third parties and our content may be integrated into other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control any online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other online services you use.

11. Children

The Services are not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us at privacy@day.ai. If we learn that we have collected personal information through the Services from a child without the consent of the child’s parent or guardian as required by law, we will delete it.

12. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our website. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting), except that changes that materially affect your rights take effect only after the notice period described below.

If changes materially affect your rights, we will provide notice at least 30 days before the changes take effect.

13. Your rights in the European Economic Area, the United Kingdom and Switzerland

This section applies if you are located in the European Economic Area, the United Kingdom or Switzerland, and supplements the rest of this Privacy Policy. Where it conflicts with another section, this section controls for individuals in those regions.

Our role. When we process personal data contained in Customer Platform Data, we act as a processor on the documented instructions of our business customer, who is the controller. That customer, not Day AI, decides what personal data is submitted to the Services and why. When we process data about visitors to our website, prospects, marketing contacts and our own personnel, we act as a controller.

Legal bases we rely on as a controller. We rely on: (i) performance of a contract, where processing is necessary to provide the Services to you or to take steps at your request before entering into a contract; (ii) our legitimate interests in operating, securing, supporting, analyzing and marketing our business, where those interests are not overridden by your rights — we carry out and document a balancing assessment where we rely on this basis; (iii) your consent, where we ask for it, such as for certain cookies and marketing communications, which you may withdraw at any time without affecting processing carried out before withdrawal; and (iv) compliance with a legal obligation to which we are subject.

Your rights. Subject to the conditions and exemptions in applicable law, you have the right to: request access to the personal data we hold about you and information about how we process it; request correction of inaccurate or incomplete data; request erasure of your data; request restriction of processing; object to processing carried out on the basis of our legitimate interests, and at any time to processing for direct marketing; receive the personal data you provided to us in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible; withdraw consent where processing is based on consent; and not be subject to a decision based solely on automated processing that produces legal or similarly significant effects concerning you.

Automated decision-making. The Services produce AI-generated recommendations, pipeline predictions, relationship scores and similar outputs. These are provided to assist human business decisions and are not intended to produce legal or similarly significant effects on individuals, and we do not use them to make solely automated decisions of that kind. Our business customers are responsible for how they use those outputs, and we require them under our Terms of Use to apply human oversight.

Exercising your rights. If we act as a processor for a business customer, your request is best directed to that customer, who controls the data; if you contact us instead, we will forward your request to the relevant customer and assist them in responding. Where we act as a controller, you may exercise your rights by contacting privacy@day.ai. We will respond within one month of receiving your request, and may extend that period by up to two further months where the request is complex, in which case we will tell you within the first month. We do not charge a fee unless a request is manifestly unfounded or excessive. We may ask you for information to verify your identity.

Retention. We retain personal data for the periods described in the Storage period section of this Privacy Policy. When a retention period ends, or on a valid deletion request, we delete the data within the periods set out in that section, unless we are required by law to retain it or it is needed to establish, exercise or defend legal claims, in which case we isolate and protect it from further processing until it can be deleted. Shorter periods stated elsewhere in this Privacy Policy continue to apply and are not extended by this section, including the twenty-four (24) hour deletion commitment for data obtained from Google APIs.

International transfers. Personal data is processed primarily in the United States. The transfer mechanisms we rely on, including the European Commission’s Standard Contractual Clauses, the UK Addendum or IDTA and the Swiss adaptations, are described in the International data transfer section above.

Subprocessors. The subprocessors we engage, the processing each performs and the countries in which they process personal data are published at day.ai/trust/subprocessors, where you may also subscribe to be notified of changes. Each subprocessor is bound by a written agreement imposing data protection obligations no less protective than those we undertake, and we remain responsible for their acts and omissions.

Data protection contact and EU/UK representative. Our data protection contact is privacy@day.ai.

Complaints. You have the right to lodge a complaint with the supervisory authority in the EEA Member State of your habitual residence, place of work or the place of the alleged infringement, with the UK Information Commissioner’s Office, or with the Swiss Federal Data Protection and Information Commissioner. We would appreciate the chance to address your concerns first, at privacy@day.ai.

Records, assessments and security. We maintain records of our processing activities under Article 30 of the GDPR, carry out data protection impact assessments where required under Article 35, implement the technical and organizational measures described in Section 6 and in our Data Retention & Protection Policy under Article 32, and assist our business customers with their own obligations under Articles 32 to 36 as set out in our Data Processing Addendum.

14. How to contact us

For data protection inquiries, you may also contact our Data Protection Officer at privacy@day.ai.

For inquiries or complaints regarding this Privacy Policy, please first contact us at privacy@day.ai and we will endeavor to deal with your complaint as soon as possible. This is without prejudice to your right to launch a claim with a data protection authority.

If you are based in the EEA or the UK, you may also make a complaint to either the Irish Data Protection Commission (on +353 578 684 800 or via https://forms.dataprotection.ie/contact) or the UK’s ICO (on +44 303 123 1113 or via https://ico.org.uk/make-a-complaint/), or to the supervisory authority where you are located.

15. State law privacy rights

• Scope. This section applies to residents of California, Colorado, Connecticut, Nevada, Texas, and Virginia, and to residents of other U.S. states with comprehensive privacy laws that grant equivalent rights, except that provisions identifying a specific state apply only to that state. If you are not a resident of the state in which these rights are granted, you may not be able to exercise these rights.
• For purposes of this section, “personal information” has the meaning given to “personal data”, “personal information” or similar terms under the applicable privacy laws of the state in which you reside, but does not include information exempted from such laws.
• In some cases, we may provide a different privacy notice to certain categories of residents of these states, in which case that notice will apply with respect to the activities it describes instead of this section.
• Your privacy rights. You have the rights listed below.
• Right to know. You can request confirmation about whether or not we have collected your personal information, and information about the categories of personal information that we have collected, the categories of sources from which we collected personal information, the business or commercial purpose for collecting, sharing and/or selling personal information, the categories of third parties with whom we share personal information, the categories of personal information that we sold, shared or disclosed for a business purpose, and the categories of third parties with whom the personal information was sold, shared or disclosed for a business purpose.
• Right to access. You can request a copy of certain personal information that we have collected about you.
• Right to delete. You can ask us to delete certain personal information that we maintain about you.
• Right to correct. You can ask us to correct inaccurate personal information that we have collected about you.
• Right to nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the privacy laws of the state where you reside.
• How to exercise your rights. You can exercise the privacy rights described above by submitting a request to privacy@day.ai. The rights described above are subject to limits and exemptions and in certain cases we may decline your request as permitted by law. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You can ask to appeal any denial of your request in the same manner that you may submit the request.
• Verification of identity. We may need to verify your identity to process your requests to exercise your rights to know, access, deletion, and correction, and we reserve the right to confirm your residency. To verify your identity, we may require you to log into your Day AI account if you have one, provide information we can match against information we may have collected from you previously, confirm your request using the email address we have on file, provide government identification, or provide a declaration under penalty of perjury, where permitted by law.
• Authorized agents. If you have not provided your agent with such a power of attorney, we may ask you and/or your agent to take steps permitted by law to verify that your request is authorized, such as information required to verify your identity and that you have given the authorized agent permission to submit the request. If you are a California resident, your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to applicable California law.

Additional information for California residents. The following describes our practices currently and during the past 12 months:

• Sensitive personal information. We do not use or disclose sensitive personal information for restricted purposes that California residents have a right to limit under the CCPA.
• Deidentified data. We do not to attempt to reidentify deidentified information that we derive from personal information, except that we may do so to test whether our deidentification processes comply with applicable law.
• Sources and purposes. We collect all categories of personal information from the sources and use them for the business purposes described in the How we use your personal information section above, and we disclose them for the business purposes described in the How we share your personal information section above.
• Categories and disclosure. The chart below describes the personal information we collect by reference to the categories of personal information specified in the CCPA (Cal. Civ. Code §1798.140), and the categories of third parties to whom we disclose it. The terms in the chart refer to the data types and third parties described above in the Personal information we collect section in more detail. Information you voluntarily provide to us, such as in emails or free-form webforms, may contain other categories of personal information not described below. We may also disclose personal information to professional advisors, authorities and others, and business transferees as described above in the How we share your personal information section of this Privacy Policy.
• The business and commercial purposes for which we collect this information are described in How we use your personal information in this Privacy Policy. The categories of third parties to whom we disclose this information for a business purpose are described under How we share your personal information in this Privacy Policy. The period of time for which we retain this information is described under Storage period in this Privacy Policy.
• Colorado, Connecticut, and Virginia residents: If we deny your privacy request, you have the right to appeal. To submit an appeal, contact us at privacy@day.ai within 45 days of receiving our response. We will respond to your appeal within 45 days for Colorado residents and within 60 days for Connecticut and Virginia residents.
• Texas residents: The Texas Data Privacy and Security Act (TDPSA) provides you with the rights listed above. Day AI does not sell your personal data or engage in targeted advertising as defined under the TDPSA. You may exercise your rights by contacting privacy@day.ai.

Additional information for Virginia residents. You have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Additional information for Nevada residents. You may submit a request to privacy@day.ai directing us not to sell your personal information that we have collected or will collect for money. We reserve the right to verify the authenticity of the request and your identity.