Agents can check back in with you later

Agents can check back in with you later

Agents can now schedule a check-in on your chat, anywhere from 5 minutes to 24 hours out. When the time comes, your agent picks the chat back up on its own, usually to report on work it handed off.

Scheduled check-ins show up as pills above the chat input, next to your task pills, with a blue clock and the time. Tap the bell to get notified when it checks in, or the × to cancel it.

Also new: delegated tasks now keep the connector tools you’ve set to always allow. If you started in chat with HubSpot connected, the task your agent hands off can use HubSpot too.

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Also shipped

Bulk actions: You can now select multiple rows in any table and act on them all at once. Your existing permissions and confirmation steps still apply. This is especially useful for updating permissions on recordings in bulk, or deleting objects in bulk.

Charts and tables in email notifications: When an agent emails you a report with numbers, comparisons, or breakdowns, it now builds bar charts and tables right into the email.

Skill Edit History: The skill editor now has an Edit History panel that shows who changed a skill, when, and how much changed, with large deletions highlighted in red. Owners get a “[Name] edited [Skill]” notification with a link to the edits. Several edits made at the same time can no longer quietly overwrite each other.

Longer workspace instructions: Workspace instructions can now be up to 7,500 characters, up from 3,000. You have room for your full operating rules without cutting them down.

Agents can browse the web: Every workspace now gets the new web search and web page reading tools, replacing the old web search. Your agent can search the web and then read the full pages it finds.

Minimize chat on pages: Type / in a page and choose Minimize chat to hide the floating chat input while you work on the page. Choose Show chat from the same menu to bring it back.